How Do I Register My Unit?

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8 comments

  • k_simington

    What if my Solo is borrowed and I want to register it with a new account I made today? 

     

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  • danielp

    k_simington you need to open a quick case with use, with the Report An Issue link at the top of the support portal.  We don't yet have the ability to switch registration from the portal, but its coming in a future update.

     

    For now someone from support will help you out.

     

     

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  • renevillajr

    I can't seem to register my Solo. I have another one previously added to my account and I'm keeping that one as well but I just purchased a new one. When I go to the registration page I put in all the details (serial number, address and zip code etc) and when I click "next" the page looks like it reloads but it brings me back to the same registration page with all the details I just input.

    All of the information fields turn green. 

    Can anyone help ?

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  • danielp

    Made a ticket for you so we can help you out.

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  • tmleavitt

    Hi, I am having the same problem user "renevillajr" is having. I have filled the form of the registeration page, and whenever I click "next", nothing really happens. I figured the LiveU modem was not connected to my WiFi, so I tried connecting my LAN cable in this time and I still have the same problem.

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  • danielp

    Ok made a ticket for you as well, we will figure it out!

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  • klingler1450

    I am having the same issue -unable to register device. 

     

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  • danielp

    Hmm just tested it out and it works for us - ok will make you a ticket too and see if we can find a pattern on a regression here.

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