What Does Each Unit Status Mean?




  • thutchins

    What do you do when the unit says OFFLINE but IS connected to the internet. The WiFi connection was completed and 1/6 interfaces are showing.


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  • danielp

    @thutchins, it could still be that the unit cannot reach our command and control servers, possibly due to some port blocking or other firewall rules on that WiFi connection.  It will show Online once the unit is communicating to our command and control infrastructure.  If you open a support case (top right of this portal) we could help you diagnose why that connection was not getting you online, if you need the help!

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