danielp

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Latest activity by danielp

  • danielp commented,

    1. General
    2. FAQ
    3. How Can I Upgrade My Unit?

    smoreno I don't know what you mean by a Facebook problem, so will elevate your comment to a ticket so we can see what is going on.

  • danielp commented,

    1. General
    2. FAQ
    3. How Can I Integrate Solo With Streamlabs, and My IRL Workflow?

    robertotorrent certainly feel free to open a support case for this too.  If it works from Streamlabs mobile, you should be able to plug the same info into our "Generic" destination.  Coul...

  • danielp commented,

    1. General
    2. FAQ
    3. Can I Remove a Unit From My Account?

    Per the article above, anyone that wants a unit removed from their account, please open a case here or by emailing solo.help@liveu.tv (both open the same case!).  

  • danielp commented,

    1. General
    2. FAQ
    3. How Can I Upgrade My Unit?

    We did "pull back" version 7.0.x from being the world wide version while we chase down a few issues. If you need a new version to support a specific feature or modem, please open a case w...

  • danielp commented,

    1. General
    2. Announcements
    3. Firmware 7.0.3 Release Notes

    kenny - if you are not using the One Touch FB integration, just copy and paste the rtmps:// url into the ingress url for the destination type you are using.  For now to upgrade, please open a case ...

  • danielp commented,

    1. Solo Graphics
    2. Advanced Techniques
    3. Can I Upload Animations?

    You were right! turns out we had effectively a bug (unplanned, in other words) limit at 15 MB.   I will update this article and we will work to remove the issue this summer...

  • danielp created an article,

    Does Solo Support RTMPS?

    1. General
    2. FAQ

    You might have heard Facebook will start supporting only RTMPS, or RTMP over TLS, starting on May 1.  Solo has supported RTMPS for months - including in Generic destination types and in the dedicat...

    • danielp
    • Updated
    • 1 follower
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    • 2 votes

  • danielp commented,

    1. General
    2. Announcements
    3. Firmware 7.0.3 Release Notes

    info - I would open a case asking for downgrade to 6.5.3 for now, while we keep testing 7.0.4 that has the fix.

  • danielp commented,

    1. General
    2. Announcements
    3. Firmware 7.0.3 Release Notes

    Some specific Huawei modems dial in 6.5.x but not in 7.x.  Not every single Huawei was effected but enough that is a major bug.  lukas if you were uneffected you must have just lucked out that the ...

  • danielp commented,

    1. Solo Graphics
    2. Advanced Techniques
    3. Can I Upload Animations?

    Tom, there is no pre-set limit but very extreme examples probably won't work due to limited resources on the rendering virtual machines - extreme in this case being hundreds of MB for example.  If ...